Thanks for reaching out! We’d love your feedback on why the blackout product didn't work for you to help us improve.We've also added some new ways to use the blackout curtains to our Installation Videos, so you have different options. Or, check out o

<div data-block="true" data-editor="bod82" data-offset-key="6k8b6-0-0" id="isPasted"><div data-offset-key="6k8b6-0-0"><span data-offset-key="6k8b6-0-0"><span data-text="true">Thanks for reaching out! We&#x2019;d love your feedback on why the blackout product didn&apos;t work for you to help us improve.</span></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="e63mv-0-0"><div data-offset-key="e63mv-0-0"><span data-offset-key="e63mv-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="7thqd-0-0"><div data-offset-key="7thqd-0-0"><span data-offset-key="7thqd-0-0"><span data-text="true">We&apos;ve also added some new ways to use the blackout curtains to our</span></span><a href="https://www.inotterspace.com/pages/installation" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7thqd-1-0"><span data-text="true">&#xA0;Installation Video</span></span></a><span data-offset-key="7thqd-2-0"><span data-text="true">s, so you have different options. Or, check out our&#xA0;</span></span><a href="https://otterspace.gorgias.help/en-US/articles/tips-and-troubleshooting-127602" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7thqd-3-0" style=" text-decoration: underline;"><span data-text="true">Troubleshooting Guide</span></span></a><span data-offset-key="7thqd-4-0"><span data-text="true">.&#xA0;</span></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="318d4-0-0"><div data-offset-key="318d4-0-0"><span data-offset-key="318d4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="bigt9-0-0"><div data-offset-key="bigt9-0-0"><span data-offset-key="bigt9-0-0"><span data-text="true">If you send us photos of your setup, we have a great track record of getting our system to work on many different window types. We are sure we can help get our curtains working on your window if you are open to troubleshooting with us!</span></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="20du1-0-0"><div data-offset-key="20du1-0-0"><span data-offset-key="20du1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="e1qdg-0-0"><div data-offset-key="e1qdg-0-0"><span data-offset-key="e1qdg-0-0"><span data-text="true">If you prefer to return, our information is below:</span></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="93eq6-0-0"><div data-offset-key="93eq6-0-0"><span data-offset-key="93eq6-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="3tkui-0-0"><div data-offset-key="3tkui-0-0"><span data-offset-key="3tkui-0-0"><span data-text="true">You can return items within 30 days of receiving your order. Once we get your package, please allow up to 2 weeks for inspection and refund processing. Refunds will be issued to your original payment method. Please note that a 10% restocking fee may apply if items are returned in unsellable condition. For more details, please visit our&#xA0;</span></span><a href="https://inotterspace.com/pages/return-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3tkui-1-0"><span data-text="true">Return Policy</span></span></a><span data-offset-key="3tkui-2-0"><span data-text="true">.&#xA0;</span></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="qqoj-0-0"><div data-offset-key="qqoj-0-0"><span data-offset-key="qqoj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="c6unn-0-0"><div data-offset-key="c6unn-0-0"><span data-offset-key="c6unn-0-0"><span data-text="true">To return, follow the steps in our&#xA0;</span></span><a href="https://inotterspace.com/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="c6unn-1-0"><span data-text="true">return portal</span></span></a><span data-offset-key="c6unn-2-0"><span data-text="true">.</span></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="5t045-0-0"><div data-offset-key="5t045-0-0"><span data-offset-key="5t045-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bod82" data-offset-key="3ar0f-0-0"><div data-offset-key="3ar0f-0-0"><span data-offset-key="3ar0f-0-0"><span data-text="true">If you have any questions or need assistance, feel free to contact us!</span></span></div></div>

Returns

Thank you for reaching out! I’d be happy to assist you with your exchange.To ensure a smooth exchange, please make sure the curtains are new and in their original packaging. To get started, please follow the steps in our exchange portal. It’s quick a

<div data-block="true" data-editor="j38o" data-offset-key="a0bp3-0-0" id="isPasted"><div data-offset-key="a0bp3-0-0"><span data-offset-key="a0bp3-0-0"><span data-text="true">Thank you for reaching out! I&#x2019;d be happy to assist you with your exchange.</span></span></div></div><div data-block="true" data-editor="j38o" data-offset-key="9bpra-0-0"><div data-offset-key="9bpra-0-0"><span data-offset-key="9bpra-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="j38o" data-offset-key="b6nt7-0-0"><div data-offset-key="b6nt7-0-0"><span data-offset-key="b6nt7-0-0"><span data-text="true">To ensure a smooth exchange, please make sure the curtains are new and in their original packaging. To get started, please follow the steps in our exchange&#xA0;</span></span><a href="https://inotterspace.com/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="b6nt7-1-0"><span data-text="true">portal</span></span></a><span data-offset-key="b6nt7-2-0"><span data-text="true">. It&#x2019;s quick and easy to complete your exchange from there!</span></span></div></div><div data-block="true" data-editor="j38o" data-offset-key="b3p96-0-0"><div data-offset-key="b3p96-0-0"><span data-offset-key="b3p96-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="j38o" data-offset-key="7c4jo-0-0"><div data-offset-key="7c4jo-0-0"><span data-offset-key="7c4jo-0-0"><span data-text="true">If you have any questions or need further assistance during the process, feel free to contact us directly. We&apos;re here to help!</span></span></div></div>

Exchanges

Hi!Please provide your order number and the date of your order. If your order has not been processed yet, we can cancel that for you and issue a refund. Our team will contact you via the email address on file. Thank you!

<p>Hi!<br>Please provide your order number and the date of your order. If your order has not been processed yet, we can cancel that for you and issue a refund. Our team will contact you via the email address on file.</p><p>Thank you!</p>

Order Management

Returns

Exchanges

Cancellation